Privacy Policy — How jaya9 bets Protects Your Data

1.1 Registration Data

When you create a jaya9 bets account, we collect the following information: your full legal name, date of birth, residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), mobile phone number, and email address. This data is required to create and maintain your account and to comply with our Know Your Customer (KYC) verification process.

1.2 Identity Verification (KYC) Data

As part of our KYC verification process, we may collect copies of identity documents including your National Identity Card (NID), Bangladesh passport, or driving licence. We also collect proof of address documents and, where required, proof of the payment method used for deposits. All KYC documents are stored with enhanced encryption and are accessible only to authorised verification personnel.

1.3 Financial & Transaction Data

When you make deposits or withdrawals, jaya9 bets records the transaction amount in BDT (৳), the payment method used (bKash, Nagad, Rocket, Upay, bank transfer), the transaction timestamp (BST, UTC+6), and the transaction status. We do not store full bKash or Nagad account PINs — payment authentication is handled entirely by the payment provider's secure gateway.

1.4 Gameplay & Betting Activity Data

We record your betting and gaming history on the jaya9 bets platform, including the games you play (cricket betting, slots, table tennis, live casino, Prosperity Fortune Tree), bet amounts and outcomes, session durations, and account balance changes. This data is used for account management, dispute resolution, responsible gaming monitoring, and the improvement of our services.

1.5 Technical & Device Data

When you access jaya9 bets, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, session timestamps, and referring URL. This information is used for security monitoring, fraud prevention, and platform performance optimisation.

jaya9 bets processes your personal data for the following specific and legitimate purposes. We do not use your data for any purpose that has not been disclosed in this Privacy Policy.

• Account Management: Creating, maintaining, and securing your jaya9 bets account, verifying your identity and age eligibility (18+), and managing account preferences and settings.
• Transaction Processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, and bank transfer, processing withdrawal requests to verified accounts, and maintaining accurate balance records in BDT (৳).
• Legal & Regulatory Compliance: Meeting our obligations under applicable anti-money laundering (AML) standards, responding to lawful requests from authorities, and maintaining records required for audit and compliance purposes.
• Responsible Gaming: Monitoring betting and session patterns to identify signs of problem gambling, enforcing self-exclusion requests, applying deposit limits, and providing responsible gaming interventions where required.
• Security & Fraud Prevention: Detecting and preventing unauthorised account access, identifying multi-accounting, investigating suspected bonus abuse, and monitoring for patterns associated with financial fraud.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve platform performance, game offerings, and the user experience for players across Bangladesh.
• Marketing Communications (Opt-In Only): Sending promotional offers, bonus notifications, and seasonal promotions (Eid, Pohela Boishakh, BPL season, ICC tournaments) to players who have explicitly opted in to receive marketing communications. You may opt out at any time.

jaya9 bets does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data with third parties only where necessary for the operation of the platform, and only under strict data processing agreements that require those parties to handle your data in accordance with this Privacy Policy.

3.1 Payment Service Providers

To process your deposits and withdrawals, jaya9 bets shares the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These providers receive only the data required to authenticate and complete the specific transaction. They are not permitted to use this data for any other purpose.

3.2 Identity Verification Partners

For KYC verification purposes, jaya9 bets may use third-party identity verification services. KYC documents submitted through the platform are shared with these partners solely for the purpose of age and identity verification. Verification partners are bound by strict confidentiality obligations.

3.3 Game Software Providers

Some games available on jaya9 bets are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as bet amounts and game outcomes) to ensure correct game operation and result verification. They do not receive your name, address, or payment details.

3.4 Legal & Regulatory Disclosure

jaya9 bets may disclose your personal data to relevant authorities if required to do so by a lawful order, court order, or applicable regulatory requirement. We will notify affected account holders of any such disclosure where we are legally permitted to do so.

jaya9 bets uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse platform usage. By continuing to use the jaya9 bets platform, you consent to the use of cookies in accordance with this section.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You can control and delete cookies through your browser settings. Disabling essential cookies will prevent you from logging into your jaya9 bets account and will impair normal platform function. Disabling functional or analytics cookies will not affect your ability to place bets or access games. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

5.1 Technical Security Measures

All data transmitted between your device and jaya9 bets servers is encrypted using TLS 1.2 or higher. Passwords are stored using one-way cryptographic hashing and are never stored in plain text. Account access is monitored in real time for anomalous behaviour patterns. Unusual login attempts from new devices or IP addresses trigger additional authentication steps.

5.2 Organisational Security

Access to personal data within jaya9 bets is restricted to authorised personnel on a strict need-to-know basis. All staff and contractors with access to personal data are bound by confidentiality obligations. Internal data handling procedures are reviewed and updated regularly to reflect current security best practices.

5.3 Data Breach Response

In the event of a data breach that poses a risk to your personal data, jaya9 bets will notify affected account holders via their registered email address within 72 hours of the breach being identified, where technically feasible. Notification will include a description of the nature of the breach, the categories of data affected, and the steps we are taking to address it.

5.4 Data Retention

jaya9 bets retains personal data for as long as your account remains active, and for a minimum of five (5) years following permanent account closure. Financial transaction records are retained for a minimum of seven (7) years in line with financial record-keeping standards. Marketing preferences and related communication data are deleted within 30 days of an opt-out request. Technical log data is retained on a 12-month rolling basis.

As a jaya9 bets account holder, you have the following rights over your personal data. To exercise any of these rights, contact our support team at support [at] jaya9-bets.com with the subject line "PRIVACY REQUEST — [Your Username] — [Right Being Exercised]". All requests are handled within 14 calendar days of verified receipt.

• Right of Access: You may request a complete copy of all personal data jaya9 bets holds about you. We will provide this in a structured, readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Basic account details (name, address, mobile number) can be updated directly via your account dashboard.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Note that this right is limited where data must be retained for legal or compliance reasons (e.g., AML obligations require retention of financial records for at least seven years).
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your data while a correction or erasure request is being reviewed.
• Right to Data Portability: You may request your personal data in a machine-readable format to transfer to another service provider, where technically feasible.
• Right to Object to Marketing: You may withdraw consent to receive marketing communications at any time by updating your communication preferences in Account Settings or by contacting support. Opt-outs are processed within 5 business days.

The jaya9 bets platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If jaya9 bets becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed without liability.

Parents and guardians who believe a minor has registered on jaya9 bets are encouraged to contact us immediately at support [at] jaya9-bets.com with the subject line "UNDERAGE ACCOUNT REPORT". We will prioritise the investigation and closure of such accounts and will handle any associated data in accordance with this section.

We encourage parents and guardians to use available parental control tools and internet filtering software to restrict access to online gambling websites for minors in their households. jaya9 bets supports responsible gaming initiatives and takes the protection of minors seriously.

jaya9 bets reserves the right to update this Privacy Policy at any time. When material changes are made, the revised policy will be published on this page with an updated effective date and version number. Where changes significantly affect how we process your personal data, we will notify registered account holders via email at least 14 days before the changes take effect.

Your continued use of the jaya9 bets platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you may request account closure as described in the Terms & Conditions.

8.1 How to Contact Us

For all privacy-related enquiries, data access requests, correction requests, erasure requests, or complaints, please contact the jaya9 bets privacy team using the details below. All communications must be submitted in English for efficient processing.

• Email: support [at] jaya9-bets.com (plain text — not a clickable link)
• Subject Line Format: "PRIVACY REQUEST — [Username] — [Request Type]"
• Response Time: Within 14 calendar days of verified receipt
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)